Frequently Asked Questions

At the Lutherse Burgwal , we have two types of contract: open-ended contracts and short-stay contracts. Open-ended contracts are for a minimum of 12 months and short-stay contracts are for a fixed period of 6 months. 

The complex has a shared laundry room.
The studios are furnished and equipped with:

• Curtains and floors;
• Kitchen with built-in appliances (refrigerator with freezer compartment, 2-burner electric hob; combi-oven and kettle);
• Bathroom with shower, sink and toilet;

Advanced Service Cost
Advanced Energy Cost
Laundry Cost
Internet
Upholstery and Furniture

It's really easy! Just follow these steps:

1. Create an applicant login (see the top right of this page).
2. Choose your residence.
3. Select a room.
4. Submit the required information.
5. Make the payments.
6. Sign the tenancy agreement.

And you're all set!

When finalizing your reservation, we require a deposit. The amount is indicated under the 1-time fee listed on the booking site.

Your deposit will be held until the end of your tenancy. If the room is delivered in the same condition you received, and if there are no outstanding payments, we will refund the full deposit.

The deposit will be refunded, if applicable, within 14 days from the official tenancy ending. This can only be processed after we receive your proof of deregistration.

A guarantor is a person who will be held responsible if the tenant can not pay what is stipulated in the terms and conditions of the tenancy agreement.

You cannot sublet your room during your tenancy (for example, if you go on an international internship), and you can not transfer your room to someone else (friend / acquaintance / classmate) when your tenancy has ended.

Yes, but only if the you  and your room meet certain requirements. Namely, the room has to larger than 30m2 and you have to be in a relationship with the second signee. If you have further questions, please contact [email protected] 

Unfortunately, this is not possible. The rooms are often still occupied by the current tenant when the new tenant books the room, hence we cannot do a viewing.

Please get in touch with our Residents Team. They are experts on our properties and will be able to help you.

If you book online and indicate you have a medical condition, the booking process will automatically pause and one of our Guest Service Coordinators will reach out to you.

Applicant Login: This is for people who are in the process of applying. It covers everything from starting your application to signing the contract.
Resident Login: This is for users who have signed the contract. It provides access to all your documentation and the Xior app, which we will use to keep you up to date with all the events being held in the residence, important announcements, and general news about your residence. You can also follow up on maintenance requests and rental payments via the app.

When you receive your contract, you have 5 days to decide whether to proceed with the reservation and sign the lease.

If you change your mind and wish to cancel your application within these 5 days without having signed the lease, the cancellation will go through. You will lose your admission fee.

After a contract is signed, there is no possibility of cancelling the reservation.

When the rental agreement is countersigned, you will receive an email about how to make your tenant log in. We will use the Xior app to keep you up to date with all the events being held in the residence, important announcements and general news about your residence. You can as well follow up on maintenance requests and rental payments via the Xior app.
 

Adding your bank account to the Xior App is essential. Not only for the return of your deposit*, but also for the refund of service charges and so on. 

Open and log in to your Xior App.

1. Go to Payment.
2. Select Payment Account.
3. Click on Add Bank Account.

Please note that it can take up to 10 days for your bank account to be verified. Adding a bank account to the app does not mean you have made any payments.

*For more information about the deposit, please go to "Is there a deposit fee? Do I get this back upon moving out?" in this FAQ.

After your bank account gets verified, you can activate AutoPay to ensure your rent is paid on time.

1. Go to Payment.
2. Select Payment Account.
3. Activate the AutoPay Setup.

And you're all set!

We are ready to welcome you on the first day of tenancy during our office hours. If the start date of the contract is a weekend day or national holiday, the unit will be made available on the following weekday.

The room is furnished with:

• Curtains and floors.
• Bed and mattress.
• Closet.

You need to bring  your own bedding and towels, cooking utensils, crockery, cutlery, and router. Our team can help you look for the best deals and offer advice on where to find everything you might need. You can also find these items in the Xior Webshop. 

Payments to Xior Student Housing should be made through Xior App.

Not before the 12/6 months (minimum period) of your current contract has ended. If you have questions regarding a room-swap, please contact your Guest Service Coordinator.

Your rental invoice will be available on the 25th of each month in the "Documents" area in the Resident Portal. Rental invoices are due the 1st of every month.

You are responsible for cleaning your apartment and for keeping the common areas nice and clean.

No, unfortunately we cannot allow that. Nor do we allow tenants to drill holes in the wall.

You are responsible for keeping the common areas nice and clean. However, there is a cleaning service in each residence for the common areas.

You can find your Household Rules around the common areas, by the elevator and in the My Xior App.

Yes, we have washing facilities in each residence. You need to bring your own detergent, but please note that you are not allowed to use washing powder. Only liquid and capsules are allowed in the washing machines.

Yes, in each of our student residences there is  internet. You pay for the internet via a monthly service charge. You need to bring your own router.

No, animals are not allowed. If you have a medical condition please contact the Guest Service Coordinator and inform them which animal you have and the accompanying medical certification.

No, smoking,  (including all types of e-cigarettes and vapes) is strictly prohibited anywhere inside the building. Smoking is not allowed in any private or communal area including bedrooms, bathrooms, kitchens and all internal social spaces. Smoking is only allowed in the outside areas.

They are welcome, but be aware that you are responsible for your guests at any time. Please let the Guest Service Coordinator know who these guests are, as well as the duration of their stay. We do not allow a stay longer than a week, but please discuss this with us.

You can login to the My Xior app and make a Maintenance Request.

You can call the Residence Manager during office hours. Outside office hours, you can call the emergency line. Both contact details can be found in the My Xior App. Please note, upon checking in you will receive two keys and while checking out, you will need to deliver these two keys back to us. Each key costs 50 euros and using an emergency key will cost 50 euros.

No, you need your own insurance coverage for your belongings .

Yes, we have fire extinguishers in our buildings.

You can call the Residence Manager during office hours. Outside office hours, you can call the emergency line. Both contact details can be found in the My Xior App.

Bike storage is located in the basement. Please make sure your bike has a lock and when you leave make sure your bike is secured properly. There are also bike racks outside but these are not covered.

You can call the Residence Manager during office hours or you may call the office between 10h00-13h00 weekdays. Outside office hours (public holidays and weekends) you can call the emergency line. Both contact details can be found in the My Xior App.
Police, fire department and ambulance: 112

Yes, we have a paid parking area. We have a total of 25 spots which tenants are able to rent. Please contact the local team to have more information.

We hope you will love living with us but there may be times when we do not always get it right. We take all complaints seriously and will try our best to fix any issues the first time. If you need help and advice, please speak with your Guest Service Coordinator. You can contact them via the My Xior App.

If you wish to terminate your tenancy, we kindly ask you to send us your termination notice by e-mail or via the My Xior App. Once we have received your termination notice, we will confirm the end date of your tenancy.

You are required to cover the payment of your rent until the end of your tenancy. This inspection will be held together with you to check the condition of the apartment and its furniture, as well as the delivery of all the keys. Both parties will sign a checkout form. The deposit will be returned in full if there is no damage or repairs needed to the room. If there are, these will be deducted from the deposit and the remaining amount will be returned.

At the end of your rental period, there can’t be any more outstanding amounts, and we ask you to send us the deregistration certificate from the municipality.